Privacy Policy

Last updated: 11 October 2026

Speak to Quote ("we", "us", "our") provides a web application that turns a spoken job description into a structured, priced quote. This policy explains what personal data we collect when you use the app at this website, why we collect it, who we share it with, and the choices and rights you have. It applies to everyone who creates an account, whether on the free-access list or a paid Starter/Pro subscription.

If anything here is unclear, contact us at support@speak2quote.com — see "Contact us" below.

1. Who is responsible for your data

Speak to Quote is the data controller for the personal data described in this policy. You can reach us at support@speak2quote.com for any privacy question, request, or complaint.

2. What we collect, and why

Account information

• Email address and password (if you sign up directly), or your name, email address, and profile photo (if you sign in with Google) — used to create and secure your account, and to identify you to Firebase Authentication, the service that manages sign-in for this app.

Business details you enter

• Company name, address, phone number, email, VAT number, NICEIC/NAPIT registration numbers, certification badges, and your default quote settings (VAT rate, quote validity period, live-pricing preference). This is used only to populate the quotes you generate and is never shown to anyone but you.

Voice recordings and job descriptions

• When you tap the microphone, your browser's built-in speech-recognition feature (provided by your browser/operating system vendor, e.g. Google for Chrome) converts your spoken words into text. Depending on your browser, this may involve sending audio to that vendor's own speech-to-text servers — that processing is governed by your browser vendor's privacy policy, not this one, and we never receive or store the raw audio ourselves.
• The resulting text of your job description, and any details you type directly, are sent to our server (a Cloud Function) which passes them to Anthropic's Claude AI to extract structured line items (description, quantity, price) for your quote. If you use the Pro-only "live pricing" feature, Claude may also perform web searches for current material prices as part of generating that response.

Quotes and usage data

• The quotes you generate, edit, and save are stored in our database (Cloud Firestore), tied to your account, so you can access your quote history and reuse your business settings. We also keep a monthly count of how many AI quote generations you've used, to enforce the Starter plan's usage cap.

Payment and subscription information

• Subscriptions are billed through Stripe. We never see or store your full card number — Stripe collects and processes your payment details directly. We do store, in our database, the subscription status, plan, and Stripe customer/subscription IDs needed to know which features your account can access.

3. Who we share data with

We don't sell your data. We share the minimum necessary with the service providers that make the app work:

These providers may process data on servers outside the United Kingdom, including in the United States. Where that happens, we rely on the safeguards each provider offers (such as Standard Contractual Clauses) to keep your data protected to UK standards.

We may also disclose data if required to by law, or to protect the rights, property, or safety of Speak to Quote, our users, or others.

4. Cookies and local storage

We don't use advertising cookies. The app stores a small amount of data in your browser's local storage/IndexedDB to keep you signed in and to cache your business settings and quotes for faster, more reliable access — this data stays on your device and is cleared if you clear your browser's site data.

We do use Google Analytics (Firebase Analytics) to understand how this website and the app are used, but only after you accept the cookie banner shown on your first visit — if you reject or dismiss it, no analytics cookies are set and no usage events are recorded, and you can keep using the app exactly the same either way. You can change your mind at any time by clearing your browser's site data for this domain, which resets the banner.

If you're redirected to Stripe to check out or manage billing, Stripe's own site may set its own cookies, governed by Stripe's privacy policy.

5. How long we keep your data

We keep your account, business details, and quote history for as long as your account is active. Account deletion is currently a manual process, not a self-service button in the app: email support@speak2quote.com and we'll delete your data within a reasonable time, except where we're required to keep certain billing records for longer to meet our legal and tax obligations (typically up to 6 years for financial records).

6. Cancelling your subscription

You can cancel a Starter or Pro subscription at any time, in one click, with no need to call or email us: sign in, go to Account settings, and use "Manage billing & cancel subscription" under the Subscription section. This takes you to Stripe's secure billing portal, where cancelling takes effect at the end of your current billing period unless the portal tells you otherwise — you keep access you've already paid for.

If you're a UK consumer, you also have a statutory 14-day right to withdraw from this contract without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you're an EU consumer, you have the equivalent statutory right under EU consumer law. Either way, this runs from the day you subscribe (this includes time spent on a free trial): if you withdraw before using the service, you won't be charged; if you've already used it, we may charge a proportionate amount for what you used. To withdraw, use the same "Manage billing & cancel subscription" option above, or email support@speak2quote.com and we'll acknowledge and action your request promptly. This is in addition to your ability to cancel the ongoing subscription at any time as described above.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data ("right to be forgotten")
• Ask us to restrict or object to certain processing
• Receive a copy of your data in a portable format

To exercise any of these rights, email support@speak2quote.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we haven't handled your data properly.

8. Security

Your business data and quotes are stored under access rules that only let your own signed-in account read or write them. Payment card details never reach our servers — they go directly to Stripe. Keys used to access third-party AI services are kept in a secrets manager and never exposed to your browser. No method of transmission or storage is 100% secure, but we take reasonable technical measures to protect your data.

9. Children's privacy

Speak to Quote is a business tool intended for tradespeople and is not directed at, or knowingly used by, children. Consistent with the Terms of Service's account-eligibility rule, we don't knowingly collect data from anyone under 18.

10. Changes to this policy

We may update this policy from time to time, for example as the app's features change. If we make material changes, we'll update the "Last updated" date above, and where appropriate let you know in the app.

11. Accessibility

We want Speak to Quote to be usable by as many people as possible. Form fields are labelled for screen readers, images carry descriptive alt text, and every interactive control is a real button or link rather than something only usable with a mouse. If you hit a barrier using the app with assistive technology, tell us — email support@speak2quote.com with what happened and what device/software you were using, and we'll look into it.

12. Contact us

Questions, requests, or complaints about this policy or your data:
support@speak2quote.com