Guides to quoting trade work

Eleven plain-English answers to the questions that come up when you are writing a quote — what it has to say, what it commits you to, and what to do when it goes quiet. Written for UK trades, with no assumption that you have quoted before.

Is a quote legally binding?

A quote is an offer, not yet a contract — binding the moment the customer accepts it. Including the 14-day rule that catches people out.

Should you show VAT on a quote?

If you are VAT-registered, show it: subtotal, VAT on its own line, then the total. If you are not, say so. The traps in between.

How do you price a job?

Hours at your rate, materials at cost, the overheads everyone forgets, then margin — and a sanity check before you send. A method, not a price list.

Why hasn’t my customer replied?

Silence usually isn’t a no. How long to wait, how to follow up once without nagging, and how to make a quote easier to say yes to.

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